Refund Policy

Last Updated: July 2, 2025

This Refund Policy outlines the terms and conditions under which Mordkles may issue refunds for services purchased through our platform. By enrolling in any course or purchasing any service from Mordkles, you acknowledge and agree to this policy.

Overview

We strive to provide high-quality educational content and services. If you are not satisfied with your purchase, we offer refunds under specific conditions outlined below.

Eligibility for Refunds

Course Enrollment Refunds

Refund eligibility for course enrollments depends on when the refund request is made and how much of the course content has been accessed:

Requests made within 14 days of purchase with less than 20% of course content accessed may qualify for a full refund
Requests made within 14 days of purchase with 20% to 40% of course content accessed may qualify for a partial refund of 50%
Requests made after 14 days of purchase or with more than 40% of course content accessed are not eligible for refunds
Once a course completion certificate has been issued, no refunds will be provided

Subscription Services

For subscription-based services:

Monthly subscriptions may be canceled at any time, with access continuing until the end of the current billing period
Refunds for monthly subscriptions are only provided if requested within 7 days of the initial subscription purchase
Annual subscriptions may be refunded on a pro-rata basis if canceled within 30 days of purchase
No refunds are provided for annual subscriptions canceled after 30 days from the initial purchase date

Bundled Packages

Special bundled packages or promotional offers may have different refund terms, which will be clearly stated at the time of purchase. Unless otherwise specified, bundled packages are subject to the same refund conditions as individual course enrollments.

Non-Refundable Items

The following items and services are non-refundable under all circumstances:

Downloadable materials, templates, or resources that have been accessed or downloaded
One-on-one coaching or consultation sessions that have been scheduled or completed
Live webinar or workshop attendance after the event has commenced
Access codes or license keys that have been revealed or activated
Services purchased at a discounted rate during promotional periods, unless otherwise stated
Third-party services or products purchased through our platform

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

Contact our support team at contact@glengold.com with your refund request
Include your full name, order number, and date of purchase
Provide a detailed explanation of the reason for your refund request
Submit your request within the applicable refund eligibility period

Processing Time

Refund requests are typically reviewed within 5 to 7 business days of receipt. Once approved, refunds will be processed within 10 business days. The actual time for the refund to appear in your account may vary depending on your payment provider and can take an additional 3 to 10 business days.

Method of Refund

Refunds will be issued using the original payment method whenever possible. If the original payment method is no longer available, alternative arrangements will be made on a case-by-case basis.

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing course content or services, please contact our support team immediately. We will work to resolve the issue promptly. If we are unable to resolve the technical problem within a reasonable timeframe, you may be eligible for a refund regardless of the standard refund period.

Content Quality Concerns

If you believe that course content does not match the description provided or contains significant errors, please notify us within 7 days of purchase. We will review your concerns and may offer a refund, course replacement, or other appropriate resolution.

Medical or Emergency Situations

We understand that unforeseen circumstances may prevent you from completing a course. In cases of serious medical emergencies or other extraordinary situations, please contact us to discuss possible options, which may include account credit, course transfer, or extended access periods.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to:

Immediately suspend or terminate your access to all services and course materials
Permanently ban your account from future purchases
Pursue collection of any disputed amounts through appropriate channels

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback, as we are committed to addressing all legitimate issues fairly and promptly.

Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. Partial refunds may be considered when:

Course content has been partially accessed but significant issues are identified
A subscription is canceled mid-cycle under special circumstances
Technical problems affected a portion of your learning experience
Course updates or changes significantly alter the content after your purchase

The amount of any partial refund will be determined based on the specific circumstances and at the sole discretion of Mordkles.

Account Credits

As an alternative to monetary refunds, we may offer account credits that can be applied to future purchases. Account credits:

Are valid for 12 months from the date of issue
Can be applied to any course or service offered by Mordkles
Are non-transferable and cannot be redeemed for cash
Will be forfeited if not used within the validity period

Course Transfers

If a refund is not applicable but you wish to change your course selection, we may allow a one-time course transfer under the following conditions:

Request is made within 14 days of original purchase
Less than 20% of the original course content has been accessed
The replacement course is of equal or lesser value
Only one course transfer is permitted per purchase

If the replacement course is of greater value, you will be required to pay the difference before access is granted.

Group or Corporate Purchases

Refunds for group enrollments or corporate purchases may be subject to different terms based on the specific agreement established at the time of purchase. Please refer to your purchase agreement or contact our corporate sales team for information regarding group purchase refunds.

Cancellation of Services by Mordkles

In the event that Mordkles cancels a course, service, or subscription for any reason, you will be entitled to a full refund of any amounts paid for the canceled service. Refunds in such cases will be processed automatically within 14 business days of the cancellation notice.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of any updates.

Material changes to this policy will be communicated via email to registered users or through prominent notice on our website.

Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: contact@glengold.com
Phone: +1 718-710-9702
I5-38 128th St, Jamaica, NY 11420 20 Nassau Blvd S, Garden City, NY 11530, United States

Our support team is available to assist you and will respond to all refund requests as promptly as possible.

Acknowledgment

By purchasing any course or service from Mordkles, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy forms part of the overall Terms of Service governing your use of our platform.